Privacy Policy Statement

Tubman Funeral Homes & Cremation Ltd., Tubman the Village Florist, Rideau Memorial Crematorium and Cadieux Funeral Homes Ltée. are committed to providing excellent service to our clients. We know how important your personal information and your privacy is to you. For these reasons, we have created the following privacy policy. This policy covers our treatment of the personal information we collect from you and any individual for whom you have acted as agent, guardian or representative.

Why we collect personal information. To:

• Develop, offer and provide products and services to meet our clients need, including post service care;
• Communicate with our clients regarding their requests for services and products;
• Improve the delivery of services and products;
• To comply with legislative and regulatory requirements.

How personal information is used:

• We limit the collection of personal information to that which is necessary for the legitimate purpose as identified by the company;
• We shall not use or disclose personal information for any purpose other than that for which it was collected, except with the consent of the individual or as required by law. We shall retain personal information only as long as is necessary for the fulfillment of those purposes;
• We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure;
• We do not sell or otherwise market personal information to third parties.

Access to your personal information:

• You may ask for access to any personal information we hold about you and you may ask that the information be corrected or updated. To protect your privacy and security, we will take reasonable steps to confirm your identity before granting access or making corrections;
• If we are unable to provide you with access to all of the personal information we have about you, then the reasons for the denial of access will be provided to you.

If you wish to:

• Ask a question about the collection and use of personal information;
• Access your personal information;
• Withdraw consent previously provided with thirty (30) days notice, but your doing so may mean that we can no longer provide you with products and services;
• Make a complaint.

Please write to us at:

Tubman Funeral Homes
Attention: Privacy Officer
403 Richmond Road
Ottawa, Ontario
K2A 0E9